FAQs

RETURNS & EXCHANGE

What is your return policy?
All purchases made on cornergem.com except underwear (including bras, sports bras, leggings, panties, boxer briefs and etc.) may be returned in 14 days. Please make sure that items are unworn, unwashed for clothing category and undamaged for other product categories. All items desired to be returned must be in its original condition including all components of original packaging.
How do I return?
Please contact our customer service at cs@cornergem.com with reference of your order number. We will get back to you shortly with detailed instruction in 1-2 business days.
When can I expect arrival?
In order to offer the lowest possible price, we work directly with our source of manufacturers worldwide. All products will be shipped directly from the product’s country of origin. However, we still put a lot of focus on making sure the items get delivered to you as quickly as possible. Usually you will receive your order in 5-12 business days from purchasing date (depending on the category of the items). Wooden, magnetic, and electronic products may take longer for customs clearance.
To what countries do you ship to?
We currently ship to Australia, US, Canada, UK, South Africa, France, Italy, Spain, Austria, Belgium, Netherlands and Germany. For the shipping time of most of the items, please refer to the table below.